Refund and Return Policy

Refund and Return Policy – Wanomood

At Wanomood, we want you to be completely satisfied with your purchases. If you are not, we accept returns and refund requests under the conditions detailed below.

1. Right of Withdrawal (90-day Guarantee)

We extend our satisfaction policy to 90 days after receipt of your order to notify us of your wish to return an item or find a solution.

2. Eligibility Conditions

For an item to be eligible for a return or compensation:

  • The item must be in its original condition (new, unworn, unused, and unwashed).

  • The item must be in its original packaging with all tags intact.

  • Exceptions: Personalized items, hygiene products (underwear, earrings), or sale/clearance items are not eligible for return (except in cases of proven defect).

3. Procedure and Resolution Options

To initiate a request, please follow these steps:

  1. Contact us by email at: wanomood.contact@gmail.com, specifying your order number and the item concerned.

  2. You must provide:

    • One or more clear photos of the received product.

    • The detailed reason for your return request.

Upon receipt of these elements, our team will offer you 2 options to choose from:

  • Option 1: Full refund with product return

    You return the item to the provided address. Upon receipt and inspection of the merchandise at our premises, we will process a 100% refund for your order. (Note: Return shipping costs remain your responsibility).

  • Option 2: 30% partial refund without product return

    You keep the item at home without having to move or pay return shipping fees, and we immediately refund 30% of the amount of the item concerned.

4. Refund Terms

  • Processing time: Once the return is received (for Option 1) or the agreement is validated (for Option 2), the refund is processed and applied within 7 to 10 business days directly to your original payment method.

  • Initial shipping costs: Any delivery fees paid during the initial order are non-refundable, except in case of an error on our part.

5. Damaged or Defective Items

If you receive a damaged item or one that does not conform to your order:

  • Contact us immediately at wanomood.contact@gmail.com with photos of the product and packaging.

  • We will fully cover the return of a new item or a 100% refund (shipping costs not included).

6. Exchanges

We do not offer direct standard exchanges. If you wish to change size or color, simply choose the refund method that suits you and place a new order on our shop.

7. Contact

For any questions regarding our return policy, you can write to us:

  • Email: wanomood.contact@gmail.com

  • Address: 10 rue des Anciens Combattants